FAQ

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. Product Questions

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2. Payment Questions

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3. Shipping Questions

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4. Contact Questions

1. Product Questions

What does this product do?

During physical activity, the device dynamically supports the user's legs by analyzing their gait in real time. This intelligent assistance reduces overall physical exertion and contributes to a lower heart rate.

Are sumbu exoskeleton suitable for medical use?

The exoskeleton is designed to support activities such as walking, hiking, or running—by assisting with leg mobility. However, it is a consumer product and is not FDA-approved or classified as a medical device. for safety reasons, we do not recommend using it for medical purposes or as a substitute for medical treatments.

How much weight is the product?

Featuring lightweight materials and a thin, breathable soft design, the total weight is under 2 kg (excluding the battery).

How many specifications are available?

Our product currently offers three specifications:
▪ Standard Edition（S3）：
√ Equipped with comprehensive core functions for daily use.
√ An ideal entry-level choice for most users.
▪ Pro Edition（S3 Pro）：
√ Enhanced motor torque and battery life compared to the Standard Edition.
√ Supports advanced algorithm modes, suitable for high-intensity or professional scenarios.
▪ Sport Edition（S3 Ultra）：
√ Optimized for athletic use with more breathable, lightweight materials and faster response.
√ Designed for dynamic activities like running and training.
You can select the most suitable model based on your specific usage scenarios and requirements.

How do I get started with the product?

We currently offer the User Manual and Wearing Guide，You can download the user manual and watch the wearing tutorial video in the support center.

Is it safe to use the exoskeleton in different environments?

Yes, the product is designed for both indoor and outdoor use with an IP65 protection rating. Its operating environment allows for temperatures ranging from -20°C to 60°C. The built-in hardware and algorithms detect changes in human body posture to control the motor's torque output, ensuring user safety.

Can I bring the battery on an airplane?

Yes, you can bring our battery when traveling by air, according to FAA PackSafe regulations, batteries carried on board must:Have a watt-hour (Wh) rating of 100 Wh or less，our battery is 99 Wh，It complies with aviation regulations and is safe for air travel. Important reminder: Please always carry the battery with you in your carry-on luggage; do not place it in checked baggage.

How to store the exoskeleton?

Store the exoskeleton in a dry, temperature-controlled environment (15°C to 25°C），remove the battery and avoid direct sunlight, use a protective bag or case to keep it dust-free.

2. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.